While touring our site you may not be familiar with some of the terminology.

                                           Please use the glossary below for reference.



1. billing increments – The fractional measurements of elapsed time in seconds or minutes in which calls are billed. We bill in 6 second increments. You will wind up spending more if you are billed in 30 second or 1 minute increments.


2. carrier-grade – Highly scalable in features and functionality. Designed for a large customer base. 


3. latency – In telecommunications this is the measurement of speech delays in phone conversations. 


4. monthly minute allowance – The amount of minutes included per month with your monthly service fee.


5. overage per minute rate – The per minute fee that is billed once the monthly minute allowance is exceeded within a 30 day billing cycle.


6. port – Transferring a toll free number to another carrier. If you acquire a new toll free number that is portable, if need be you are permitted to “port” it over to another carrier.


7. resporg form – Short for Responsible Organization Transfer Form. This form is necessary to port a toll free number from an existing carrier to a new carrier. It must be filled out, signed and submitted to the new carrier that the subscriber wishes to transfer the number to. Once submitted, it usually takes about 3-7 days for the process to be finalized.


8. vanity number – A number that has advertising appeal. Easy to remember and has relevance to your business, product or service that you sell. E.g. 1-866-207-COOL. For more information on vanity numbers call 1-888-858-4665.


9. VOIP – Voice Over Internet Protocol.


10. web interface – Secure web login area for subscribers where modifications can be made to their account.






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