1. How reliable is your service? Do
you have power back up?
Our answer: Service reliability is #1 on our list and should be
with any service provider. We have a
redundant network and power supply
prepared for emergencies and high
volume usage. Our track record with
service uptime is nearly 100%
2. What increments do you bill in?
Our answer: This is one of the most popular questions. We offer billing in 6 second increments. You will wind up losing
with 30 second or 1 minute billing.
When companies don't mention what
increments they bill in, they may be
hiding their intent to bill you in
increments larger than 6 seconds.
3. Are there any long term
contracts, hidden costs or
Our answer: No. Our pricing structure is straight forward and you
can cancel the service at any time.
We even offer a free trial service
so you can try before you buy.
4. Will your rates ever increase? Is
this just an introductory rate?
Our answer: This is not an introductory rate. We do not see
our rates changing in the
foreseeable future. Our rates have
actually decreased in the last few
years as opposed to increasing.
5. Once acquiring a number with your
company, do I own the number?
Our answer: Yes you do. We truly feel that the quality of our
service and our inexpensive rates
are good enough to keep you as a
permanent customer with us. However,
if for any reason you need to choose
a new carrier you are free take your
number along with you. You will be
able to port the number to another
carrier as long as you are in good
standing with the current carrier.
6. How long have you been in
Our Answer: We have been in business since 1996. Seniority
sometimes indicates credibility. We
currently have over 40,000
7. Does your per minute rate have
double-legged billing? Will I be
billed for inbound and outbound
Our Answer: No you will not. Double-legged billing is a charge
for an outbound phone call made by
the carrier to bridge the caller
waiting on hold with the subscriber.
This usually applies to unified
messaging services where the caller
first hears an initial greeting or
menu with options then makes a
selection to speak with the
subscriber. Here at
800 Number Resource.com we offer basic
toll free service as opposed to
unified messaging and voice mail
services. We do not have double -
legged billing. Once the caller
dials your toll free number they are
connected straight through to you
without any greetings or menus. With
our service you are billed just one
per minute rate all the time - 3.9
cents per minute.
Other Frequently Asked Questions
8. Do I have to change my current
long distance carrier?
Our Answer: No. You will still have your current long distance carrier and
local phone service provider. Our
service will not in any way
interfere with any of your existing
9. Are there any credit checks
Our Answer: No. We will not ask you for your social security number, ask for
you to prepay, make deposits, or
place a credit limit on your
10. After placing my order, how
quickly can I start using my
Our Answer: If you are issued a random number or if you choose a number from
our existing inventory your service
is activated and ready for use
within 5 minutes. You will receive
an email with your toll free number
and password. After logging into our
subscribers area, enter your 10
digit ring-to number then click
submit. Itís that simple. Your
service will begin working
11. If I decide to port my existing
number over to your carrier or
acquire a vanity number how long
will it take to have my number
Our Answer: After signing and submitting your resporg form the process only
takes about 3-7 days to port an
existing number to us. For
numbers it will also take up to 3-7
days. There is a one $26.95 fee for
12. What payment options do I have
to set up an account?
Our Answer: Credit or debit card is the easiest and fastest way set up an
account. We provide easy secure
online sign up to get your account
up and running instantly. You can
also pay by check or money order.
Payment by check or money order
requires an additional $3.00 per
month monthly fee. To set up an
account using a check or money order
A representative will inform you as
what information you need to send.
13. How am I billed each month for
Our Answer: For credit or debit card customers payment is automatically
billed conveniently to your credit
or debit card.
For mail in customers, you will be
emailed an invoice monthly. There is
an additional $3.00 per month
processing fee for customers who
mail in their payment.
If you have a question not
answered on this page please call
1-888-858-4665 and a representative
will assist you.