1. How reliable is your service? Do you have power back up?

 

Our answer: Service reliability is #1 on our list and should be with any service provider. We have a redundant network and power supply prepared for emergencies and high volume usage. Our track record with service uptime is nearly 100%

 

2. What increments do you bill in?

 

Our answer: This is one of the most popular questions. We offer billing in 6 second increments. You will wind up losing money with 30 second or 1 minute billing. When companies don't mention what increments they bill in, they may be hiding their intent to bill you in increments larger than 6 seconds.

 

3. Are there any long term contracts, hidden costs or obligations?

 

Our answer: No. Our pricing structure is straight forward and you can cancel the service at any time. We even offer a free trial service so you can try before you buy. 

 

4. Will your rates ever increase? Is this just an introductory rate?

 

Our answer: This is not an introductory rate. We do not see our rates changing in the foreseeable future. Our rates have actually decreased in the last few years as opposed to increasing.

 

5. Once acquiring a number with your company, do I own the number?

 

Our answer: Yes you do. We truly feel that the quality of our service and our inexpensive rates are good enough to keep you as a permanent customer with us. However, if for any reason you need to choose a new carrier you are free take your number along with you. You will be able to port the number to another carrier as long as you are in good standing with the current carrier.

 

6. How long have you been in business?

 

Our Answer: We have been in business since 1996. Seniority sometimes indicates credibility. We currently have over 40,000 subscribers across North America.

 

7. Does your per minute rate have double-legged billing? Will I be billed for inbound and outbound phone calls?

 

Our Answer: No you will not. Double-legged billing is a charge for an outbound phone call made by the carrier to bridge the caller waiting on hold with the subscriber. This usually applies to unified messaging services where the caller first hears an initial greeting or menu with options then makes a selection to speak with the subscriber. Here at 800 Number Resource.com we offer basic toll free service as opposed to unified messaging and voice mail services. We do not have double - legged billing. Once the caller dials your toll free number they are connected straight through to you without any greetings or menus. With our service you are billed just one per minute rate all the time - 3.9 cents per minute.

 

                         Other Frequently Asked Questions

  

8. Do I have to change my current long distance carrier?

 

Our Answer: No. You will still have your current long distance carrier and local phone service provider. Our service will not in any way interfere with any of your existing services.

 

9. Are there any credit checks required?

 

Our Answer: No. We will not ask you for your social security number, ask for you to prepay, make deposits, or place a credit limit on your account.

 

10. After placing my order, how quickly can I start using my service?

 

Our Answer: If you are issued a random number or if you choose a number from our existing inventory your service is activated and ready for use within 5 minutes. You will receive an email with your toll free number and password. After logging into our subscribers area, enter your 10 digit ring-to number then click submit. Itís that simple. Your service will begin working immediately.

 

11. If I decide to port my existing number over to your carrier or acquire a vanity number how long will it take to have my number activated?

 

Our Answer: After signing and submitting your resporg form the process only takes about 3-7 days to port an existing number to us. For vanity numbers it will also take up to 3-7 days. There is a one $26.95 fee for these services.

 

12. What payment options do I have to set up an account?

 

Our Answer: Credit or debit card is the easiest and fastest way set up an account. We provide easy secure online sign up to get your account up and running instantly. You can also pay by check or money order. Payment by check or money order requires an additional $3.00 per month monthly fee. To set up an account using a check or money order call 1-888-858-4665. A representative will inform you as to what information you need to send.

 

13. How am I billed each month for service?

 

Our Answer: For credit or debit card customers payment is automatically billed conveniently to your credit or debit card. For mail in customers, you will be emailed an invoice monthly. There is an additional $3.00 per month processing fee for customers who mail in their payment.

 

If you have a question not answered on this page please call    1-888-858-4665 and a representative will assist you.

 

 

 

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